Read more of your interests, read less insurance paperwork
Ditch the paperwork with Plum's group health insurance
Click here to know how Plum helps 3000+ HRs ➝

Employee self-service portals are online software platforms that allow employees to self-enrol for their benefits, time off or payroll. These platforms allow employees to access information and have simpler time management regarding paying for benefits or completing time off. Such platforms mainly aim to help employers organise employee tasks, such as payroll and benefits enrollment.

The advantages of using these platforms are huge. They help companies cut down on paperwork and ensure accuracy in employee records while also improving employee experience. 

What Is an Employee Self-Service Portal?

An Employee Self-Service (ESS) portal is a tool that allows employees to manage their employment information and tasks. Benefits of employee self-service include reducing HR's tactical duties and freeing employees' time for more strategic efforts and broader functional coverage of human resources, working time and payroll processes. An employee self-service portal can track employee working hours, manage time-off requests and review the company's vacation policies.

Employers can benefit from self-serving portals by updating personal contact info for employees, filling in timesheets, requesting PTO, completing mandatory employee training and managing benefits. An employee self-service portal can help employees become more engaged and efficient. It also provides a single entry point for employees to access all their employment information and tasks.

Benefits of Employee Self-Service Portals

Employee self-service portals are a crucial driver in the digital transformation of HR departments, providing employees with access to their employment information and tasks without needing external assistance. This has several benefits for both employers and employees. Employers can save time and resources managing employee-related information and jobs, while employees gain more autonomy and empowerment when collecting this information independently. With employee self-service portals, organisations can improve efficiency and reduce the consumption of printed documents, saving valuable resources and improving employee satisfaction.

Moreover, employee self-service portals have the potential to boost employee engagement, which is essential for overall organisational performance. Employees enjoy increased autonomy when using these tools, strengthening their sense of responsibility towards the organisation. Moreover, employee self-service portals provide organisations an additional channel to communicate with employees, thereby driving a culture of collaboration among all stakeholders.

Drives employee engagement

Employee self-service portals allow employees to access their personal information and access payroll and other HR processes from anywhere, which can help streamline operations and save time. They also promote engagement and productivity by allowing employees to work on their schedules from anywhere. This can foster a positive workplace culture by empowering employees to work independently. 

Self-service portals can reduce the need for paper documents, which saves time and resources for HR teams. Working time reporting can be done in real-time with the help of self-service portals, which can significantly reduce delays in payroll. This helps organisations stay on top of payroll expenses and reduce the risk of financial losses due to inaccurate payroll calculations. Overall, employee self-service portals provide companies a valuable tool to support their workforce and reinforce their culture and progress.

Accurate time tracking and payroll

Self-service portals are software tools that allow users to manage their personal and work-related information, such as banking, payment, and employee profile, without needing a live support representative. They can be accessed online or through mobile platforms.

These software tools can help employees to log their hours and submit them for managerial approval. They also allow employers to automate time tracking with software, ensuring accuracy and compliance with HR regulations. With self-service portals, businesses can manage expenses and track business travel automatically. 

Additionally, payroll capabilities such as online access to pay stubs, the ability to change tax withholding and deduction amounts, and logging work time and hours may be included in these tools.

The benefits of employee self-service portals include accurate time tracking and payroll management, which help organisations save time and money while ensuring compliance with HR policies.

Improves efficiency of administrative tasks

An employee self-service portal is a valuable tool that can improve the efficiency of administrative tasks within an organisation. By managing employee information online, employees save time and effort by not needing to log into multiple systems to complete their studies. In addition, automating internal processes within an organisation can lead to an efficient and modern approval process that reduces the need for direct managers or HR specialists. 

With employee self-service systems, HR's tactical duties are reduced, frees up resources for more strategic efforts. An employee self-service portal is a valuable tool to help organisations streamline their operations and increase productivity.

Employee information and records accuracy

An employee self-service portal is an online system that allows employees to manage their employment information and tasks. This reduces dependence on human resources (HR) departments and enables workers to take responsibility for recurring job-related tasks such as updating their contact information or submitting hours for approval.

An employee self-service system can also enable workers to take on repetitive, non-tactical tasks such as updating their personal contact information or submitting hours for approval, saving time and effort for HR staff. In addition, employee self-service systems can help improve the accuracy of the information in employee records. By allowing employees to manage their knowledge, an employee self-service system can reduce the chances of inaccurate data entry or other errors resulting from incorrect or outdated information. Overall, employee self-service systems significantly benefit businesses in terms of cost reduction, increased efficiency, and improved organisational effectiveness.

Better employee experience

A self-service portal provides access to HR, working time, and payroll processes for an organisation's employees. These portals allow for the automation of internal processes, resulting in a more efficient workplace. A self-service portal can reduce dependency on HR specialists and managers by enabling employees to access their employment information. 

This allows employees to decide their job-related issues without involving the management team. Additionally, self-service portals enable employees to apply for open positions without affecting human resources. This saves time and reduces costs for both the employee and the organisation. Furthermore, remote departments can access actual working time information, which helps them with work time planning activities.

A self-service portal can streamline various HR functions and enable faster and more accurate employee onboarding and outplacement processes. In addition, a self-service portal can improve the employee experience by providing broader functional coverage of HR processes. Overall, employee self-service portals offer numerous benefits to organisations that want to save time and money while improving efficiency in their operations.

Cuts HR-related costs

Employee self-service directly impacts administrative costs by eliminating the need to print payslips and reports. With employee self-service, workers can view their attendance before payroll is processed, saving time and effort in correcting errors or missing information on payslips. Additionally, expense management software can help track employee expenses and help manage costs.

Viewing your attendance before it gets processed for payroll can save time correcting errors or missing information on your payslip. Furthermore, expense management software can help track employee expenses and help you manage costs. With employee self-service, you no longer have to manually enter data into payroll and human resources systems to ensure accurate and consistent reporting of employee information. This saves time and effort while ensuring accuracy and consistency across all HR processes.

Centralised knowledge centre for company information

Employee self-service portals provide a centralised knowledge centre to access important company information easily. These systems allow employees to independently access their human resources, payroll, and employment information. This will enable companies to reduce the need for HR staff to handle recurring job-related tasks, such as updating personal contact information, filling out timesheets, and managing benefits.

Automation of internal processes gives employees independent access to their employment information and improved workflow efficiency. Employee self-service systems can save companies time and money by reducing the amount of administrative work required in employee management. In addition, such systems help ensure that employees are always up-to-date on their personal information, such as professional certifications and licenses, previous job titles, and educational achievements.

Employee self-service portals help companies run more efficiently and effectively by centralising knowledge about company information in one location.

Online employee onboarding and training

Online employee onboarding and training can create a smoother and more efficient process for new employees. ESS software typically features over-the-fence features, allowing employees to update their information and access onboarding documents, policy documents, and handbooks. This can help new hires quickly become productive and up-to-date in their roles. Onboarding modules from Freshteam complete the employee's lifecycle and provide proactive onboarding and seamless exit. 

Employee self-service (ESS) is a widely used HR technology that allows employees to perform job-related functions such as applying for reimbursements, updating personal information, accessing company benefits information, and more. Overall, online employee onboarding and training can help create a smooth transition for new employees.


Employee portals allow companies to streamline their HR processes and make them more efficient. They help you keep track of employee information, such as personal data like addresses and contact numbers, and benefits details such as insurance details. Portals also allow employers to access employee handbook information, company policies, and training resources. In addition, they simplify access to company records and reduce the need for physical access to files or other information.

Whether you want to create an employee portal for your organisation or access one already in place, it all boils down to personal preference. However, if you are looking for a starting point, here are a few links to help you start with employee self-service portals.

Tweet to Plum.