Empathy with every interaction
At Plum, customer care isn’t just business jargon, but a value which influences how we build our team. Companies that care look for top-tier service in their health benefits, and we aim to deliver nothing less.
A care team built by a team that truly cares
Digital-led human experience
24x7 support
Hand-picked insurance experts
![plum-insure-family](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/635028b8f3a05136fcc12195_Frame%20(1).webp)
Meet our customer champions
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/6350385debd27f165d17053c_Akash%20(2)%20(1).webp)
“Extremely happy with the personal support that Akash provided while resolving my concerns.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/635037f9a8e7d2526e3ca532_Awleen%20(1)%20(1).webp)
“Awleen represents her company’s customer-first philosophy.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/63503a10b3790865c17fd776_Asher%20(2)%20(1).webp)
“Asher’s approach and communication is very humble and quick”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/63503a74ef0e7cff956f34c2_Pankaj%20(1).webp)
“Lightning fast response from Pankaj. The team helped with exactly what I was looking for.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/63503aa9ef0e7c08786f3750_Bhagya%20(1).webp)
“Bhagya was quick to respond, extremely polite in my conversation with her.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/63503aed18778b3a819b5b7f_Maithli%20(1).webp)
“Maithli was very helpful and guided me with each and every step of my claim.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fa7631b32fe97e533fc35_img-intro-care-mobile.webp)
“Ria was helpful throughout. Her replies were always timely and reassuring.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf3644ce231d376e2a7_img-profile-large-ekta.webp)
“Ekta’s clarifications and support through the entire process were truly seamless.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf3766befcb03f06b79_img-profile-large-karthik.webp)
“Karthik was empathetic, proactive, and effective from the moment we spoke.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf3f47a41ca7b309ae4_img-profile-large-shreya.webp)
“I didn’t expect it would be so smooth. It was possible because of Shreya and your team.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf1d369cb1e3e104012_img-profile-large-shreyas.webp)
“Thank you, Shreyas. This was much better than my past claims experiences.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf345e80bca52504eea_img-profile-large-rishika.webp)
“Rishika helped my wife and newborn baby get discharged without hassles.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf31508d60b0ca0049e_img-profile-large-mihir.webp)
“Mihir followed up with us even on a Sunday to ensure we were taken care of.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634fedf24c587154c61d217d_img-profile-large-tanay.webp)
“I’ve never experienced such prompt and seamless insurance response.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/63502d2ecf4b28faa15ec1be_Photo%20(3)%20(1).webp)
“Zabreen helped me with a claim that was initially rejected. Very thankful.”
![](https://cdn.prod.website-files.com/63413ad4dec8a91fe53f4fb0/634d06d4b8d185501e3c67ae_Muhammad%20Rayyan%20Subhan%202%20(1)%201%20(1).webp)
“I’ve never experienced such prompt and seamless insurance response.”