Empathy with every interaction

At Plum, customer care isn’t just business jargon, but a value which influences how we build our team. Companies that care look for top-tier service in their health benefits, and we aim to deliver nothing less.

A care team built by a team that truly cares

  • Digital-led human experience

  • 24x7 support

  • Hand-picked insurance experts

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Meet our customer champions

“Ria was helpful throughout. Her replies were always timely and reassuring.”
“Extremely happy with the personal support that Akash provided while resolving my concerns.”
“Awleen represents her company’s customer-first philosophy.”
“Asher’s approach and communication is very humble and quick”
“Lightning fast response from Pankaj. The team helped with exactly what I was looking for.”
“Bhagya was quick to respond, extremely polite in my conversation with her.”
“Maithli was very helpful and guided me with each and every step of my claim.”
“Ekta’s clarifications and support through the entire process were truly seamless.”
“Karthik was empathetic, proactive, and effective from the moment we spoke.”
“I didn’t expect it would be so smooth. It was possible because of Shreya and your  team.”
“Thank you, Shreyas. This was much better than my past claims experiences.”
“Rishika helped my wife and newborn baby get discharged without hassles.”
“Mihir followed up with us even on a Sunday to ensure we were taken care of.”
“I’ve never experienced such prompt and seamless insurance response.”
“Zabreen helped me with a claim that was initially rejected. Very thankful.”
“I’ve never experienced such prompt and seamless insurance response.”

Expert assistance from our doctor led claims team

  • Treatment planning assistance

  • Help with finding best hospitals

  • Support during admission and discharge

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