Frequently Asked Questions

What platform is used for the doctor teleconsultations? Do I need to download an app for it?

We have developed the entire Telehealth experience in-house on the Plum app. The doctor teleconsultations are hosted on the app.

Will the online consultation with a doctor be private?

Yes, all online consultations with doctors on the Plum app are completely confidential and private.

How do I get the doctor's prescription after the consultation?

Prescriptions are sent to you after your appointment, both to your registered mobile number and can be found on your Plum app dashboard.

I am experiencing certain symptoms but I don't know which specialist to go to. What should I do?

In cases where you are unsure of which specialist will be best suited for your condition, you can simply type in your symptoms in the app search bar. You will then be recommended a specialist based on those symptoms.

What are the timings to get a consultation?

GP's are available for consultations 24/7. Specialists are available from 9 am to 9 pm, six days a week.

Can I speak with the same doctor many times?

Yes, you can choose to speak to the same doctor multiple times.

Who all can use the telehealth services?

All the members included in your Plum insurance plan can avail the telehealth consultation services.

Can I choose my doctor with Telehealth?

Yes, you can absolutely choose the doctor with whom you'd like to consult with.

How do I book a teleconsultation with Plum?

You can book a teleconsultation on the Plum app easily. Go to the 'Care' section at the bottom right. Choose the doctor you want to speak to. You can then book an appointment with your preferred doctor by choosing a date and time. And you're done!

Why should I choose a telehealth consultation?

There are many perks to opting for a telehealth consultation. Some of them being,

  • Consult with a doctor from the comfort of your own home
  • Easier access to medical care by cutting down on travel time
  • Reduces your waiting time at clinics and hospitals
  • Remote access to specialists who may be in far away locations
  • Healthcare services and providers are only a call away, thus making the whole experience easier and more accessible.

What is telehealth?

Telehealth is the process of using technology to provide healthcare services remotely.

What is a typical budget while buying insurance for employees?

Budget depends on factors like the city, terms/conditions of the insurance, family coverage (employee vs dependents), and average age of employees. At Plum, we customize the plans to suit your budget.

What are the different types of benefits that companies provide to their employees?

One of the most common benefits provided by companies to their employees is health insurance. Companies provide insurance either only to employees or also to their dependents (spouse, children, and even parents). Other common benefits include term life insurance, accident insurance, and other health & wellness benefits. Plum provides a comprehensive suite of insurance and health benefit options for companies to choose from. Explore more at

Do I need to buy insurance for my employees?

On April 15th 2020, the Government of India, as part of order №40–3/2020-DM-I (A), issued as part of the consolidated revised guidelines by the ministry of home affairs, made it mandatory for all employers, who resume functioning post-COVID-19 lockdown in the country, to provide medical insurance to their employees.

Not just that, insurance protection is the most preferred benefit by employees. That’s because it takes the challenge of finding the right policy, helps them in managing healthcare costs and ensures that they get easy claims. So, when you provide health insurance, your employees feel cared for.