Empathy with every interaction

At Plum, customer care isn’t just business jargon, but a value which influences how we build our team. Companies that care look for top-tier service in their health benefits, and we aim to deliver nothing less.

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A care team built by a team that truly cares

  • Digital-led human experience

  • 24x7 support

  • Hand-picked insurance experts

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Meet our customer champions

Customer support
Claims buddy
Woman with long braided hair wearing a black top and headset, seated against a white brick wall.
Ria Kadam
Smiling young man with short dark hair wearing a black buttoned shirt against a blurred indoor background.
Akash Pavangad
Smiling woman with long dark hair wearing a yellow patterned top against a light background.
Awleen Sodhi
Smiling man with glasses and beard wearing a dark patterned shirt against a light background.
Asher Manoj
Smiling young man with short dark hair wearing a light-colored shirt and a lanyard.
Pankaj Lochan
Smiling woman with long dark hair wearing a sleeveless striped top, with green plants blurred in the background.
Bhagya Lakshmi
Smiling woman with long curly dark hair wearing a blue shirt against a light background.
Maithli Baurai
Smiling young man with short hair wearing a black buttoned shirt standing indoors.
“Extremely happy with the personal support that Akash provided while resolving my concerns.”
Employee, Deel
Smiling woman with curly dark hair in a yellow patterned shirt standing against a light background.
“Awleen represents her company’s customer-first philosophy.”
Employee, Signeasy
Smiling man with glasses wearing a dark star-patterned shirt and smartwatch sitting outdoors.
“Asher’s approach and communication is very humble and quick”
Employee, National Public School
Smiling young man with short hair wearing a white shirt and a black Plum lanyard.
“Lightning fast response from Pankaj. The team helped with exactly what I was looking for.”
Employee, VWO
Smiling woman with dark hair wearing a blue striped sleeveless top standing outdoors with green plants behind her.
“Bhagya was quick to respond, extremely polite in my conversation with her.”
Employee,
University Living
Smiling woman with curly hair sitting on a chair, wearing a blue shirt and black pants.
“Maithli was very helpful and guided me with each and every step of my claim.”
Employee, Unacademy
Woman wearing a black sheer top and large earrings using a headset with microphone in an indoor setting.
“Ria was helpful throughout. Her replies were always timely and reassuring.”
Employee, Remote
Smiling woman with dark hair wearing small hoop earrings outdoors.
Ekta Jha
Portrait of a smiling man with short curly hair and beard wearing a plaid shirt.
Karthik Janardhan
Smiling woman with long dark hair wearing a white saree with black patterns, standing indoors with blurred background.
Shreya Shukla
Smiling man with glasses wearing a yellow shirt against a dark background.
Shreyas LN
Smiling woman with dark hair wearing a brown top against a blurred background.
Rishika Agrawal
Portrait of a man with short black hair and beard wearing a light-colored checkered shirt, smiling at the camera.
Mihir Shah
Smiling man wearing a light orange traditional shirt, with blurred greenery in the background.
Tanay Gaur
Smiling woman with long black hair, wearing red lipstick, outdoors with tree branches in the background.
Zabreen Sabha
Young man with dark hair smiling and looking downward in an outdoor setting.
Muhammad Rayyan
Young woman with long dark hair wearing a red short-sleeve top and black pants, holding a smartphone and smiling outdoors.
“Ekta’s clarifications and support through the entire process were truly seamless.”
Employee,
Agilon Health
Smiling young man wearing a blue and yellow plaid shirt with rolled-up sleeves standing against a blurred gray background.
“Karthik was empathetic, proactive, and effective from the moment we spoke.”
Employee,
Zinnov
Smiling woman with long dark hair wearing a black and beige patterned saree and white blouse standing indoors.
“I didn’t expect it would be so smooth. It was possible because of Shreya and your  team.”
Employee,
Appsoleut Games
Man wearing glasses and a yellow kurta sitting cross-legged on grass, smiling and looking to his left.
“Thank you, Shreyas. This was much better than my past claims experiences.”
Employee,
Happay
Smiling young woman with long dark hair wearing a brown ribbed short-sleeve shirt sitting and looking at the camera.
“Rishika helped my wife and newborn baby get discharged without hassles.”
Employee,
Talview
Smiling man with a beard wearing a white checkered shirt and black pants standing outdoors.
“Mihir followed up with us even on a Sunday to ensure we were taken care of.”
Employee,
Simplilearn
Smiling young man in a yellow traditional kurta holding a smartphone and raising his hands outdoors.
“I’ve never experienced such prompt and seamless insurance response.”
Employee,
Swiggy
A smiling woman with long black hair wearing a black dress with floral embroidery, sitting outdoors near green plants and a tree.
“Zabreen helped me with a claim that was initially rejected. Very thankful.”
Employee,
Phaethon Technologies
Young man smiling and looking to the side wearing a gray and black raglan shirt in an outdoor covered area.
“I’ve never experienced such prompt and seamless insurance response.”
Employee,
Swiggy