Terms of Service

This document contains the various terms and conditions (the T&Cs) under which Plum Benefits Private Limited (Plum) provides the services described below (the Services) to you, the customer/client. 

Please note that the below T&Cs are binding and supersede any prior, or other, correspondence pertaining to the subject matter set out herein, and may be varied at Plum’s behest with prior notice provided to you. By consenting to the T&C’s below, you hereby also agree to the terms of access to Plum’s website, available here at https://www.plumhq.com/terms.

Plum is licensed and regulated by the Insurance Regulatory and Development Authority of India (the IRDAI) with Corporate Agent (Composite) License No CA0722 valid till 5th July 2023.

SERVICES
Plum is an insurance intermediary and shall, in addition to providing you information about various policies and products, act as an employee benefits provider and insurance agent and may, inter alia, perform the following Services for you:

Understand your requirements in respect of the Health Benefits and Insurance (the Product) that you may want to purchase, and obtain information regarding such Product; 
Use the information so received in order to obtain a Product quote from the market;
Act, on your behalf, and in furtherance of instructions received from you in respect of the purchase of the Product;
Ensure that all policy related information and documentation is conveyed to you in a time bound manner. Policy is referred to any insurance policy provided by an insurer authorized under law and shall have the same meaning ascribed to it as under the Insurance Act, 1938, the Insurance Regulatory Development Authority of India Act, 1999, and any allied Rules and Regulations.
Perform such other services in furtherance of our duties as insurance agent as mandated under law.
Provide various tech-based services which entail the use of its website, dashboard and/or mobile application(s) for use by employers and employees alike to purchase various insurance related products and policies and also obtain various health benefits and allied services.

LIMITATION OF LIABILITY AND CUSTOMER RESPONSIBILITIES & OBLIGATIONS
Please note that it is your responsibility to ascertain the nature of the Product that you would like to purchase, and that Plum shall assume neither responsibility nor liability in respect of any purchases made by you. 
Further, it is your responsibility to disclose to us, in a time bound manner, any and all information which is material to your requirements, and Plum will not be responsible for any deficiency in information provided. Such duty of disclosure applies before the start of the coverage period and is not limited to any specific questions asked as any material changes that occur upon inception of the policy must also be notified. Plum shall not be responsible or liable for any delay in provision of information leading to adverse effects in respect of your policy, or the Product.
It shall be your responsibility to notify all claims, identify any potential circumstances that may give rise to a claim and familiarize yourself with the terms of your policy. Any failure to adhere to such requirements may lead to a rejection of your claim for which rejection Plum shall neither be responsible nor liable. 
You agree that Plum shall be entitled to retain all fees and brokerage earned in respect of the Product as may be legally due and payable to it, and that there will be no refund of brokerage or fees in the event of cancellation, termination, or amendment of the policy or Product, or even in the event that you choose to terminate your engagement with Plum.
You shall indemnify and keep indemnified Plum, including its officers, employees and agents against any loss which it may incur sustain, suffer or likely to suffer in connection with its execution of your instructions, and against all actions, claim, demands, proceedings, losses, damages, costs, charges and expenses as a consequence of your instructions.  
Plum will not be responsible for any loss or liability arising out of disclosure of personal details relating to credit card or bank account to any third party by you. You shall take all necessary precautions to prevent unauthorized and illegal use of this facility and therefore shall not disclose the details of its credit card to any other person to prevent its unauthorized use. Plum shall not be liable for any misuse of  any banking information pertaining to you and you shall be responsible for maintaining the secrecy of his banking information and shall not divulge the same to any person whatsoever.
You expressly understand and unconditionally agree that you will not hold Plum liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever, including but not limited to damages or losses resulting from (a) the use or performance or inability to use or non-performance of the facilities (b) the provision of failure to provide the facilities (c) such transactions that are carried out on your  instructions in good faith (d) any loss or damage incurred or suffered by you due to any defect, error, failure or interruption in the provision of the facilities or (e) any other matter related to the facilities.
You agree that any online premium payment facility provided is completely dependent on the performance of the Server of the third party for Credit Card transactions and the respective Banks for all Bank account transactions. You further understand that Plum neither guarantees nor is liable for their server uptime and transaction success. Any loss suffered by you due to communication failure or any other reason shall be recoverable from the banking channel or third-party service provider and Plum shall neither be liable nor responsible for the same.
Further, Plum expressly disclaims any responsibility and liability for any deficiency in services provided by third parties whether or not such third parties are affiliated to Plum.

PLUM’S OBLIGATIONS
Please note that Plum will offer to place your policy with authorized and recognized insurers under applicable law. Plum does not, however, assume any responsibility for the business standing or solvency of such insurers nor shall be required to step into the shoes of any such insurer under any conditions. It shall be the client's responsibility to make a suitable decision regarding the purchase of any Product.
Plum shall treat any information pertaining to you and in its possession with extreme confidentiality. Such information shall only be disclosed in furtherance of its engagement with you, and for such purposes as may be necessary in the course of its legitimate business activities. Any sensitive personal information shall be handled as per the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). Further reference may be had to Plum’s Privacy Policy, available here at: https://www.plumhq.com/privacy 
Plum may, at its discretion, offer online premium payment facilities through its website, and may require you to provide various details, including but not limited to, your policy number, customer ID, date of birth. By using such online premium payment facilities you understand, agree and acknowledge that these terms and conditions, along with any other terms and conditions that Plum may have in respect of use of and access to its website, are binding.
It is made clear that Plum does not undertake any liability, responsibility or warrant for the details, accuracy, completeness or correct sequence of any content, services or the reliability of any service, statement or other information displayed or provided through any third-party websites.

TERMINATION
Either party may terminate this agreement by providing prior written notice of 90 (ninety) days, or by mutual agreement. Notwithstanding such termination, Plum shall lend assistance in respect of any Product and policy whose term is ongoing, until the expiry of such term unless expressly forbidden by you at the time of such termination.

MARKETING
You hereby grant Plum the right to use, analyze and assess information held about you in order to give you information about various products and services that Plum may believe to be of interest to you. Such right is revocable at your discretion and may be revoked by written notice to such officer as Plum may notify. 

JURISDICTION AND GOVERNING LAW
In the event of any dispute in respect of this Agreement, your Product and any policy governing the Product, the Courts at Bengaluru shall exercise sole and exclusive jurisdiction and the terms of such Agreement, your Product and any policy governing the Product shall be construed and interpreted as per the laws of the Republic of India.